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IT Outsource

IT Outsource

What is IT Outsource

IT Outsourcing is the practice of using external resources, or subcontracting, some or all of the information technology (IT) functions required by a business.

  • These functions might include infrastructure
  • software development.
  • directing strategy.
  • maintenance, and running the service desk.

IT Outsource offers a ProCare Contract which allows organizations to get additional help when it is required

IT Managed Services

Fixed cost IT support Imagine being able to predict your IT budget each year, confident in the knowledge that it's accurate and get back to running your business not watching the clock when the there is an IT support issues.

We provide a comprehensive, next generation, IT managed services which pro-actively takes care of all your IT systems and key services. Designed with your bottom line in mind, we become your eyes, ears and hands, proactively identifying and preventing issues; and promptly resolving them to ensure your business processes continues unhindered.

If an incident arises, then in order to improve response times and minimize costs we are able to provide the majority of our support remotely. However, our technical staff will make site visits when necessary and each client is assigned a service delivery manager who is always available for escalations. Again this is provided as fixed-cost for all servers, network and security devices; which is managed by our Service Desk.

IT Support Services

Some organizations have no ‘in-house ‘or local IT support and therefore require a 3rd party to act as their IT provider

Services available under the ProCare Contract include

  • Outsourced IT Support: Expert IT Support on an 'as-needed' re-active basis, allowing you to 'pay if it breaks'.
  • Secondary IT Support : vacationcoverageorbuyback your timefor your in-houseresources
  • Project Delivery: buyblocksof timeto useour resourcesto deliverand manageyour IT projects.
  • IT Audits : usingourexperts whofollow industrybestpracticeguidelinesto providedetailedfeedbackonyour IT Infrastructure
  • Technical Design Authority : createor validateyourdesign, implementationor migrationplansfor anynew projects

IT Consulting Services

Information Technology can be a minefield for small businesses to navigate and selecting the right tools to increase productivity is a major

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  • Disaster Recovery: helping to define, design and implement your DR solution to meet the RPO/RTO of the business.
  • Availability: providinghigh-availabilityof yourcritical servicesandapplications.
  • We have a strong background in designing and implementing tried and tested solutions from a variety of vendors
  • Storage & Server Virtualization: doing more withless’usingtriedandtestedsolutionsfrom a varietyof vendors,
  • Public & Private Cloud: translate the hyper and reap the rewards using solutions from VMware, Microsoft and our exclusive Offshore Private Cloud Services.
  • Email & Messaging: communicate with your clients and suppliers from any location using a variety of devices using the Microsoft e-mail solutions
  • Project & Program Management: let us help you! Our PRINCE2 certified project managers can ensure the successful delivery of the project.
  • IT Audits:for IT security, IT Infrastructure, Disaster Recoveryor regulatorybodies(CIMA).
  • Remote Access: anyplace, anytime access to systems and data from any device using solutions from Microsoft Remote Desktop Services and CitrixXenDesktop/XenApp.




About Us

Advanced Technology Systems (ATS)

main purpose to deliver high quality IT products and services partnering with worldwide suppliers aiming to be the leading ICT Distribution Company in Sudan. We initiate a strategic partnership with the world biggest IT suppliers to ensure that we provide the suitable products with competitive prices by continuously focusing on customer service, logistics efficiency and innovative solutions.


ATS to be the leading technology solutions provider in Sudan.


To deliver high standard technology services and products to the customer through quality, prompt, cost effective and reliable technology services

Core values

  • Growth :We constantly pursue strategies and initiatives to grow as a company and as individuals.
  • Partnership: We build lasting relationships with our customers, partners and employees to position all stakeholders for success.
  • Reliability: we strive to be a reliable partner to our customers. Through our staff who give their best.
  • Excellence: We deliver excellence and value in everything we do, and consistently strive to elevate our performance


Contact Us


Al-jazira St. No.55, Building No.50, Khartoum2, Sudan


+249 183 492 044, Hot Line 2328


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